Deaf or Hearing/Speech Impaired

What if a 9-1-1 caller is deaf or hearing/speech impaired?

Communications centers that answer 9-1-1 calls have special software to receive text messages and TTY devices for responding to  9-1-1 calls from deaf or hearing/speech impaired callers.

Text-to-911 service is available in all of the WCTCOG 9-1-1 Program region.

If a caller uses a TTY/TDD, the caller should:

  • Stay calm, place the phone receiver in the TTY, dial 9-1-1.
  • After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
  • Give the Telecommunicator time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 Telecommunicator should answer and type “GA” for Go Ahead.
  • Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed.
  • Stay on the telephone if it is safe.
  • Answer the Telecommunicator’s questions.

If a deaf or hearing/speech impaired caller doesn’t have a TTY/TDD, the caller can dial 7-1-1 to utilize Relay Texas.

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