What if a 9-1-1 caller is deaf or hearing/speech impaired?
Communications centers that answer 9-1-1 calls have special software to receive text messages and TTY devices for responding to 9-1-1 calls from deaf or hearing/speech impaired callers.
Text-to-911 service is available in all of the WCTCOG 9-1-1 Program region.
If a caller uses a TTY/TDD, the caller should:
- Stay calm, place the phone receiver in the TTY, dial 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the Telecommunicator time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 Telecommunicator should answer and type “GA” for Go Ahead.
- Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed.
- Stay on the telephone if it is safe.
- Answer the Telecommunicator’s questions.
If a deaf or hearing/speech impaired caller doesn’t have a TTY/TDD, the caller can dial 7-1-1 to utilize Relay Texas.