We plan, implement, and oversee the 9-1-1 network that serves 18 counties of the West Central Texas region*.
WCTCOG Regional 9-1-1 Program
*does not include the Abilene/Taylor County 9-1-1 District
9-1-1 and YOU…a LIFEsaving team!
When to Call
9-1-1 is for life-threatening emergencies: when law enforcement, fire services, or medical assistance is needed. If you are in doubt about whether to contact 9-1-1, go ahead and call. Call if you can but text if you can’t.
It’s For Everyone
All 9-1-1 communication centers are equipped to handle calls from deaf and hard-of-hearing residents, as well as callers who need a language interpreter.
Help Us Help You
Know your location, stay calm, answer all the questions, and don’t disconnect. Know how to contact 9-1-1 on your device. Teach your children how to use 9-1-1 in an emergency.
About Us
Mapping & Addressing
Can first responders find you in an emergency?
Is your street address number displayed clearly on your home, business, or rural property? If not, first responders may have difficulty locating you. Seconds count in an emergency!
We can help!
About Us
Training
The State of Texas recognizes 9-1-1 Telecommunicators as First Responders and licensed professionals.
We provide training opportunities for 9-1-1 Telecommunicators to obtain and maintain their 9-1-1 Telecommunicator License.
About Us
Public Education
It’s always important for the public to know the basics of how to get help in an emergency: how, when, and why to use 9-1-1.
Every effort we make to educate the general public will help the 9-1-1 system work better for the citizens it serves.
We provide free 9-1-1 public education materials* and programs for schools, community events, public service agencies, and businesses in the WCTCOG region.
* select materials are available in Spanish language and captioned format, upon request
About Us
Staff
The staff of the WCTCOG Regional 9-1-1 Program has a combined 100+ years of service in the 9-1-1 industry.
We plan, implement, and oversee the 9-1-1 network for 18 counties.
Our services include:
- Provide essential 9-1-1 equipment, software, supplies, and training for the 18 Public Safety Answering Points (9-1-1 communication centers).
- Assign 9-1-1 addresses for new and existing structures.
- Maintain and provide accurate county maps.
- Ensure wireline and wireless networks are in place and operating so 9-1-1 calls and texts are routed correctly and 9-1-1 Telecommunicators get correct information about the emergency.
- Provide 9-1-1 public education materials and programs to health fairs, schools, after school programs, community events, businesses, and organizations.
About Us
Funding
The WCTCOG Regional 9-1-1 Program is funded and administered by the Commission on State Emergency Communications (CSEC) in Austin, Texas.
A statutory fee of $.50 per line per month is billed to all residential, business, and wireless customers through telephone bills and remitted to the CSEC.
The money is then allocated to WCTCOG Regional 9-1-1 Program for the implementation and oversight of 9-1-1 services in the West Central Texas region (with the exception of Abilene/Taylor County).
Our 9-1-1 Network in Numbers*
*data does not include Abilene/Taylor County 9-1-1 District
90,689
TOTAL NUMBER OF 9-1-1 CALLS AND TEXTS RECEIVED BY WCTCOG’S 18
9-1-1 COMMUNICATION CENTERS IN 2024
1,508
NUMBER OF NEW 9-1-1 ADDRESSES
ASSIGNED IN THE WCTCOG REGION IN 2024
$39,804/YEAR
AVERAGE STARTING SALARY OF A 9-1-1
TELECOMMUNICATOR IN THE WCTCOG
REGION. ACROSS THE REGION,
YEARLY SALARIES RANGE FROM
$28,600 TO $64,334.
17,900
SQUARE MILES OF THE WCTCOG
REGION’S 9-1-1 SERVICE AREA
192,149
NUMBER OF RESIDENTS SERVED BY
THE WCTCOG’S REGIONAL 9-1-1 PROGRAM
156
AVERAGE NUMBER OF 9-1-1 TELECOMMUNICATORS
SERVING COMMUNITIES IN THE WCTCOG REGION
24/7/365
HOURS OF OPERATION FOR THE WCTCOG’S
9-1-1 COMMUNICATIONS CENTERS – AVAILABLE BY
PHONE OR TEXT ALL DAY EVERY DAY!