We plan, implement, and oversee the 9-1-1 network that serves 18 counties of the West Central Texas region*.

WCTCOG Regional 9-1-1 Program

*does not include the Abilene/Taylor County 9-1-1 District

9-1-1 and YOU…a LIFEsaving team!

When to Call

9-1-1 is for life-threatening emergencies: when law enforcement, fire services, or medical assistance is needed. If you are in doubt about whether to contact 9-1-1, go ahead and call. Call if you can but text if you can’t.

It’s For Everyone

All 9-1-1 communication centers are equipped to handle calls from deaf and hard-of-hearing residents, as well as callers who need a language interpreter.

Help Us Help You

Know your location, stay calm, answer all the questions, and don’t disconnect. Know how to contact 9-1-1 on your device. Teach your children how to use 9-1-1 in an emergency.

About Us

Funding

The WCTCOG Regional 9-1-1 Program is funded and administered by the Commission on State Emergency Communications (CSEC) in Austin, Texas.

A statutory fee of $.50 per line per month is billed to all residential, business, and wireless customers through telephone bills and remitted to the CSEC.

The money is then allocated to WCTCOG Regional 9-1-1 Program for the implementation and oversight of 9-1-1 services in the West Central Texas region (with the exception of Abilene/Taylor County).

About Us

Training

The State of Texas recognizes 9-1-1 Telecommunicators as First Responders and licensed professionals.

We provide training opportunities for 9-1-1 Telecommunicators to obtain and maintain their 9-1-1 Telecommunicator License.

About Us

Public Education

It’s always important for the public to know the basics of how to get help in an emergency: how, when, and why to use 9-1-1.

Every effort we make to educate the general public will help the 9-1-1 system work better for the citizens it serves. 

We provide free 9-1-1 public education materials* and programs for schools, community events, public service agencies, and businesses in the WCTCOG region.

* select materials are available in Spanish language and captioned format, upon request

About Us

Staff

The staff of the WCTCOG Regional 9-1-1 Program has a combined 100+ years of service in the 9-1-1 industry.

We plan, implement, and oversee the 9-1-1 network for 18 counties.

Our services include: 

  • Provide essential 9-1-1 equipment, software, supplies, and training for the 18 Public Safety Answering Points (9-1-1 communication centers). 
  • Assign 9-1-1 addresses for new and existing structures. 
  • Maintain and provide accurate county maps. 
  • Ensure wireline and wireless networks are in place and operating so 9-1-1 calls and texts are routed correctly and 9-1-1 Telecommunicators get correct information about the emergency. 
  • Provide 9-1-1 public education materials and programs to health fairs, schools, after school programs, community events, businesses, and organizations. 

Our 9-1-1 Network in Numbers*

*data does not include Abilene/Taylor County 9-1-1 District

181,217

TOTAL NUMBER OF 9-1-1 CALLS AND 9-1-1 TEXTS RECEIVED
BY OUR REGION’S 9-1-1 COMMUNICATION CENTERS IN 2021

2,050

NUMBER OF NEW 9-1-1 ADDRESSES
ASSIGNED IN OUR REGION IN 2021

$29,359/YEAR

AVERAGE STARTING SALARY OF A
9-1-1 TELECOMMUNICATOR IN OUR REGION

17,900

SQUARE MILES OF OUR REGION’S 9-1-1 SERVICE AREA

192,149

NUMBER OF RESIDENTS SERVED BY
OUR REGIONAL 9-1-1 PROGRAM

136

AVERAGE NUMBER OF 9-1-1 TELECOMMUNICATORS
SERVING COMMUNITIES IN OUR REGION

24-7-365

HOURS OF OPERATION FOR OUR 9-1-1 COMMUNICATIONS CENTERS – AVAILABLE BY PHONE OR TEXT ALL DAY EVERY DAY!

News in 9-1-1

It’s a pandemic within a pandemic.
Did you know you can text to 9-1-1?
Did you know you can text to 9-1-1?
Did you know you can text to 9-1-1?
Emergencies are serious. Do you know how to use 9-1-1?
It’s a pandemic within a pandemic.